About the Hoover® FloorMate™

I have wood floors, can I use the Hoover FloorMate on them?

Yes! The FloorMate is the cleaning machine designed especially for hard floor surfaces in your home, including sealed wood, tile, marble, bamboo, linoleum, vinyl and laminate.

What is SpinScrub™ and why is it important?

SpinScrub is Hoover's patented technology using 6 powerful rotating brushes that scrub your floors so you don't have to. No more getting on your hands and knees. What's more, the brushes are gentle on floors to ensure you polish and clean without scratching.

What is the benefit of the two tank system?

The advantage of the FloorMate is that dirty water never touches your floor, leaving it cleaner—faster and easier. In one tank goes clean water and Multi-Floor Detergent. As you clean, dirty water is suctioned up and transferred to the second tank ensuring that your floors see a clean like none other.

How do I change from wet to dry settings?

The FloorMate is a simple 3-in-1 cleaning tool. To change settings, simply turn the dial to vacuum, wash or dry. It's that easy.

Will the FloorMate work on carpet as well?

No. The FloorMate is a state-of-the-art cleaning machine designed specifically to vacuum, wash and dry hard floor surfaces. Hoover makes a full line of vacuum cleaners designed to powerfully clean carpets in your home. Please visit www.hoover.com for additional information.

I have pets, will the FloorMate pick up fur?

Yes! FloorMate uses powerful suction to clean up hair, fur, dirt, food crumbs, coffee grounds and just about all the general cleaning your home requires. But with the 3-in-1 FloorMate, you can also pick up liquid spills like soda, juice and yogurt. It's truly a powerful tool.

How long do I have to wait for floors to dry?

The Hoover FloorMate dries your floor quickly using a non-abrasive squeegee. Every time you pull back on the machine, you squeegee your floor for super-fast drying.

Where can I find hard floor cleaner solutions?

Please visit www.hoover.com and check the store locator or purchase directly.

How do I get a new Owner's Manual?

Please click this link. If you do not find the appropriate manual, contact The Hoover Company Consumer Response Center at 1-800-944-9200 Monday-Friday 8:00AM - 7:00PM EST.

What is the Warranty Period for the Hoover FloorMate?

Hoover floorcare products, with the exception of Wet/Dry Vacs, are warranteed in normal household use for a period of one year from the date of purchase.

How can I register my Hoover FloorMate?

You can fill-out and mail the printed registration card that came with the FloorMate, or you can register online.

About ordering

When will my order be processed?

When your order is received, it will be processed within 5-7 business days for standard process and 2-3 business days for expedited shipping (additional fees apply).

How long will it take for my order to ship and arrive?

Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Delivery can take between 5-18 business days depending on location and selected ship method.

My order should have arrived by now. What should I do?

If you have received a shipping confirmation, you can check with the carrier on shipping status. If you have additional questions, please call our Customer Service Department at 1-800-944-9200 Monday-Friday 8:00AM - 7:00PM EST.

How do I know if I am ordering on a secure site?

All of your account and order information, including your mailing addresses, e-mail address and phone number will be encrypted to ensure your privacy. You enter this information on a page that uses the Secure Socket Layer (SSL) protocol. That means your information is sent to us through a secure connection between you and hoover.com.

What are you going to do with my name and order information?

Hoover does not sell, rent or share any personal information from Web orders or any off-line orders to third parties. For more information, see our Privacy Policy.

Which credit cards do you accept?

We accept Visa, Master Card, American Express and Discover. Please note: credit card purchases will appear on your monthly billing statement as Royal Appliance.

How do I return a product that I purchased online?

We are confident you'll be thrilled with your experience with the Hoover FloorMate and back it up with a full, 30-day Money-Back Guarantee (less shipping & handling). If you are dissatisfied for any reason, simply call us for a Return Authorization within 30 days and we will gladly refund the purchase price (shipping & handling is nonrefundable). You may keep the Free Bonus as our gift for ordering. Please contact customer service toll-free at 1-800-944-9200 or contact us online for further instructions. Agents are available Monday-Friday 8:00AM - 7:00PM EST. They will be happy to help you with any questions or concerns.

Do you ship internationally?

This special Hoover FloorMate offer ships to the continental 48 United States only.